How Can We Help?
Hey love! Check out our FAQs below for quick answers & product details. Still got a question or need help with choosing your size? Don’t hesitate—we’d love to hear from you!
We typically respond within 12-24 hours (Mon-Fri, 9AM–9PM). If you’re reaching out about an order, be sure to include your order number!
Need Help?
Frequently Asked Questions
Order
Sizing details can be found in the product description.
Measure Length
- Place a piece of paper on a hard floor and stand on it with your heel against a wall.
- Mark the tip of your longest toe and measure from the wall to the mark.
Measure Width
- Wrap a soft measuring tape around the widest part of your foot (usually the ball area).
- Keep the tape snug but not too tight.
If you’re between sizes, we recommend sizing up
Not at this time! We're currently shipping to the U.S., but stay tuned for future expansion.
We plan to ship worldwide soon! Shipping costs will apply and will be calculated at checkout. We also run discounts and promotions year-round, so keep an eye out for exclusive deals!
For Seattle, WA: pick up and drop-off or shipping is available. Just send us a DM on Instagram or email xpress@lexeheels.com.
For all other U.S states:
Free Shipping 3-5 business days for all heels orders.
Express 2-day Shipping option is also available at checkout.
Your satisfaction is important to us.
You can exchange for a better fit within 14 days after receiving the package. Free of charge!
Products MUST be unworn with original packaging & undamaged. Just be sure if you're still trying them out for fit and comfort, wear socks and try them on carpet or a smooth, clean sheet of paper!
Exchange terms & conditions
If you’d like to return your Lexe shoes, we accept returns within 30 days of delivery.
You can:
1) Ship the item back yourself, or
2) Request a return shipping label from us
One time size exchange only.
Items must be returned in ORIGINAL CONDITION, UNWORN, UNDAMAGED & with original packaging.
Send us an message through the store contact form below or email at xpress@lexeheels.com for your return and exchange labels. We will get back to you within 24-48 hours.
We’re excited to invite you to partner with us through our Affiliate Program
You can contact us through our contact page or send us a DM to our Instagram page. We will be happy to assist you.
CONTACT US